STYLING & CLIENTELING DIRECTOR (DSQUARED2 Prague, PARIZSKA)

RESPONSIBILITIES

BUSINESS

• Ensure an exceptional welcome and customer service, fostering cross-selling among the product categories
• Analyze the department’s performance and define the actions required for achieving the business objectives
• Drive the team to exceed their KPIs
• Be constantly up to date on market trends and share insights with relevant functions

CUSTOMER

• Ensure high levels of customer satisfaction through excellent service
• Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales

TEAM

• Train and inspire the sales staff of the department in product knowledge, sales techniques, customer services, and company procedures
• Identify high-potential collaborators for internal development opportunities
• Ensure effective communication and encourage information sharing and development of ad hoc briefing

RETAIL

• Guarantee in-depth product knowledge within the department, working with the relevant functions to support product/collection training needs
• Provide feedback and focused suggestions on department needs to the CEO
• Guarantee the visual presentation of the department
• Ensure efficient back-of-house organization for the department and safeguard the company’s assets, staff grooming standards must be maintained

KNOWLEDGE AND SKILLS

• At least 3 years experience in selling luxury/high qualitative product
• A business or Retail Management degree is an advantage
• At Least 3 years of leadership experience and proven track record of leading teams through KPIs
• Passionate and knowledgeable about the product category
• Customer service excellence as a priority
• Confident, enthusiastic, and positive attitude
• Highly organized, detail-oriented, and problem-solving mindset
• Fluent in spoken Czech and English