DSQUARED2’S PHILOSOPHY IS AN EDGY MIX OF CANADIAN ICONOGRAPHY, REFINED ITALIAN TAILORING AND PLAYFUL SENSUALITY. THE COLLECTIONS ARE A SEAMLESS MELDING OF CONTRASTS: SPORTY AND GLAMOROUS. LAIDBACK AND EXTRAVAGANT, MASCULINE AND FEMININE, CREATING A DISTINCTIVE CONCEPT OF ALTERNATIVE LUXURY.
STYLING & CLIENTELING DIRECTOR (DSQUARED2 Prague, PARIZSKA)
RESPONSIBILITIES
BUSINESS
- Ensure an exceptional welcome and customer service, fostering cross-selling among the product categories
- Analyze the department’s performance and define the actions required for achieving the business objectives
- Drive the team to exceed their KPIs
- Be constantly up to date on market trends and share insights with relevant functions
CUSTOMER
- Ensure high levels of customer satisfaction through excellent service
- Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales
TEAM
- Train and inspire the sales staff of the department in product knowledge, sales techniques, customer services, and company procedures
- Identify high-potential collaborators for internal development opportunities
- Ensure effective communication and encourage information sharing and development of ad hoc briefing
RETAIL
- Guarantee in-depth product knowledge within the department, working with the relevant functions to support product/collection training needs
- Provide feedback and focused suggestions on department needs to the CEO
- Guarantee the visual presentation of the department
- Ensure efficient back-of-house organization for the department and safeguard the company’s assets, staff grooming standards must be maintained
KNOWLEDGE AND SKILLS
- At least 3 years experience in selling luxury/high qualitative product
- A business or Retail Management degree is an advantage
- At Least 3 years of leadership experience and proven track record of leading teams through KPIs
- Passionate and knowledgeable about the product category
- Customer service excellence as a priority
- Confident, enthusiastic, and positive attitude
- Highly organized, detail-oriented, and problem-solving mindset
- Fluent in spoken Czech and English
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